Statement of Ownership

This is to certify that this website is owned and run by family partnership of K.L COAKLEY & L.P COAKLEY of the ABN#: 86 729 201 211.

Trading names are Snowball Maison de Couture and House of Snowball.

K.L COAKLEY & L.P COAKLEY is registered in WA 6010 and have been active since September 2007.

Copyright

All designs, images, information and body text remains the property of K.L COAKLEY & L.P COAKLEY.

Refunds and Returns Policy

We try on every single style before we publish it on the website so we know exactly how it fits, feels and looks. We use high quality materials that are described to the nearest detail in the item description on our online store.

Unless otherwise stated you may return any purchased item that you have purchased from the House of Snowball Online Store for refund or exchange if the item is damaged or appears other than expected.

Your satisfaction is our highest concern, so please take the time to familiarize yourself with the following refund & return conditions:

  • All items must be in new and unused condition, with all tags attached.
  • In the case of a refund, you will be refunded the amount of the garment. If you return your whole order, your initial postage costs will not be refunded. 
  • Item must be returned within 7 days of receipt otherwise it will not be accepted.

For more details please contact House of Snowball.

Delivery & Shipping Information

All items are delivered through insured Australia Registered Post. Due to the high value of the goods we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

Purchases may not be shipped to P.O Boxes or APO/FPO addresses.

After you have placed your order, you will be sent an email confirming placement of the order. In the rare instance that any of your order items are not available, we will contact you and will only charge your credit card for the value of the items in stock.

We aim to dispatch all orders within 3 working days. Estimated delivery times are stated on the website and are to be used as a guide only. Delivery and shipping costs are stated when order is placed and vary depending on each item and destination. See our Shipping and packaging page for more details.

All items are insured against theft and accidental damage whilst in transit from House of Snowball to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by our insurance.

Where the gift option is selected the item will be packaged in accordance to the gift packaging description and images on the website.

Payment and Currency

Houseofsnowball.com does not store your credit card details, all transactions are processed through the STRIPE secure network which complies with the Payment Card Industry Data Security Standards (PCI DSS). You do not need a Stripe account to purchase items.

Prices are stated in Australian Dollars (AUD). Please refer to the currency conversion section in the item details if you need the price stated in GBP, Euro or USD.

If you prefer, you may place your order by telephone during the House of Snowball business hours found on our website.